If the subscriber wants to upgrade his service at any time, if the company agrees to receive confirmation through a ticket, if possible, the amount paid for the current service will be calculated in relation to the remaining time and we will pay the difference between the remaining time and the upgraded service rate. The current service will be changed to the new service, but in changing the service to a lower service, it will be possible to return any amount.

The company is not responsible for the loss of data in various subscriber services, except for disruptions related to the company and the subscriber will be responsible for making backup copies of the data in the service.

The company is not responsible for installing the software for the subscriber.

The subscriber must have sufficient technical knowledge and familiarity to use the service, and the company is not responsible for training and how to use the service correctly.

The subscriber is obliged to control the delivery, compliance and correct execution of the purchased service.

The company has specified the scope of using resources for general services in its tariff and website. A violation in the use of these resources will cause the suspension of the shared service.

If the shared service resources exceed the set limits, the company has the right to terminate the service without prior notice until the situation is determined. In this case, the company will inform the subscriber and after upgrading the service by the subscriber or reducing the consumption, it will provide the service again.

The company will not be responsible for obtaining the lost domain or information deleted from its servers after the termination of the contract or in any other way.

The company tries to remind the subscriber of the expiration of the shared services before the expiration date of the service through the e-mail listed in the user portal, and the lack of access of the subscriber to his e-mail will not create any responsibility for the company. It is obvious that the subscriber is responsible for maintaining the data and controlling it, and failure to notify the company about the expiration time will not create a claim for damages for the subscriber, and the subscriber is obliged to control the expiration time and record them independently of the company.

The company is only responsible for providing services in the field of purchase. The company is not responsible for disturbances and other cases such as shared internet, web programming, software and domain problems registered with others. Also, all factors that are beyond the control of the company, such as the actions of third parties or related organizations, or the actions of the joint itself, and the resulting damages are beyond the scope of the company’s responsibility.

Providing support services in the company is based on the user portal and 24*7*365.

Unilateral termination of services in the event of the following:

• Using software without international copyright
• Installing or using a program that disrupts the server’s performance
• Sending or running malicious files through email or being placed on a server or being placed on a domain or any other form. These files will be deleted without warning
• The subscriber is not allowed to use malicious codes such as viruses or sources that cause contamination or decrease the security of the server.
• Using poorly written programs that cause penetration into the service and other services of the company and other subscribers
• The existence of files containing viruses intentionally or unintentionally in the service space
• Sending spam (intentionally or unintentionally) is the criterion for detection by the company’s technical team, even if a third-party mail service is used.

It is allowed to send e-mails as a group and a maximum of 500 e-mails per day and 100 e-mails per hour, provided that all e-mail recipients have requested to receive e-mails from the subscriber themselves, and the address and explanation of how to unsubscribe are included in the e-mail text.

The technical report of the company or the upstream servers in which the hosting server is located, regarding doing actions that violate the rules

Failure to comply with the country’s computer crimes law
Carrying out activities that in any way disrupt the provision of company services to subscribers or other subscribers.
Using the service to disrupt or infiltrate the systems of third parties.
Setting up Mail server Open relay
Conducting IRC, Sorrent and Botnet activities
Recursion activation for DNS server
Failure to comply with the use limits of resources allocated in each service
Unauthorized access or use of data, system or network, including any attempt to probe, scan or test the vulnerability of a system or network
Interfering with services provided to any user, host or network, including: attempting to access email information
Deliberately trying to fill the space of a system
Attempting to change or delete information on websites without permission from their owners
Placing any data under copyright law without permission
Unauthorized use of other people’s trademarks
Unauthorized use of other people’s logos
Perform cryptocurrency mining operations
Spreading lies against others
Internet scams and any factor that deceives visitors
Selling or promoting any goods or services not permitted under current Canadian laws
Sites related to or supporting terrorist groups in terms of domestic and international laws
In case of non-compliance with the law of computer crimes, compensation for all material and moral losses and expenses, both general and partial, incurred by the company in responding to the competent authorities will be the responsibility of the subscriber.